Privacy Policy and Account Deletion Policy

This page provides detailed information about the privacy policy, account deletion process, and data retention practices for the Medcall User App and Medcall Doctor App, developed by Camtouch.uz.

1. How to Request Account Deletion

If you wish to delete your account, please follow the steps below:

• Open the Medcall App on your mobile device.
• Navigate to the Settings menu.
• Select the Delete Account option.
• Confirm your action by entering your login credentials or completing the required verification steps.
• Upon successful submission, you will receive a confirmation notification or email regarding the deletion request.

If assistance is needed:

• Email: medcall@gmail.com
• Phone: +998 94 632 74 30

2. Data Deletion and Retention Policy

2.1. Data That Will Be Deleted

• Personal Information: Name, phone number, email address.
• Health Data: Medical history, prescriptions, consultation records.
• App Usage Data: Search history, orders, and activity logs.

2.2. Data That Will Be Temporarily Retained

• Certain data may be retained for up to 90 days for the following purposes:
• Legal or regulatory compliance.
• Resolution of disputes or prevention of fraud.

After this retention period, the data will be permanently deleted from all systems.

2.3. Data That Cannot Be Deleted Immediately

Some information required by law (e.g., financial records for tax purposes) will remain securely stored for the legally mandated retention period before being deleted.

3. Privacy Policy

3.1. Data Collection

• User Information: Name, contact details, and health-related data.
• Doctor Information: Name, license, specialty, and contact details.
• App Activity: Usage logs, search history, and service interactions.

3.2. Purpose of Data Use

• Providing and improving medical services.
• Enhancing user experience and delivering updates or notifications.
• Ensuring security and fraud prevention.

3.3. Data Security

• We employ advanced encryption and secure storage practices to safeguard user data.
• Personal information is shared with third parties only with explicit user consent or as required by law.

3.4. User Rights

• Users may request access to, modification, or deletion of their data at any time.
• Deleting an account will result in the permanent removal of associated personal data, as outlined above.

4. Compliance with Legal Regulations

Medcall applications adhere to the laws of the Republic of Uzbekistan, including:

• The Law "On Personal Data."
• The Law "On Electronic Commerce."
• The Law "On Protecting Citizens' Health."